Ividiyo Mobile — Support
Help with the Ividiyo Mobile app for iOS and Android. For full product documentation, visit docs.ividiyo.com.
The app can’t find my server on my home/office network
Make sure your phone is on the same Wi-Fi network as your Ividiyo server, and that the app has the Local Network permission (iOS: Settings → Ividiyo → Local Network). You can also sign in with your server’s address directly, or use an Ividiyo Cloud account which finds your sites automatically.
Live video is slow or won’t start when I’m away from home
Remote live video connects peer-to-peer where possible and falls back to our relay when it can’t. Check the connection badge at the top of the camera list — if it shows Relay, enabling UPnP on your site’s router (or forwarding UDP 8555 to the Ividiyo server) allows a direct connection, which is faster and doesn’t use your plan’s relay allowance.
I was signed out and can’t get back in
If your device was removed from the account on the cloud portal, simply sign in again from the app. If your subscription or licence has lapsed, mobile access is a paid-tier feature — check your plan on the cloud portal.
Recordings won’t play
Recorded playback streams from your own server. Confirm the server is online and recording (check the camera list — offline cameras are marked), then pull down to refresh. If the problem persists, send us the diagnostics log (menu → Diagnostics) with a short description.
How do I delete my account?
Account management lives on the Ividiyo Cloud portal, not in the app. See adinfratech.co.za/ividiyo/delete-account for the steps.
Still stuck?
Email us with a description of the problem — attaching the app's diagnostics log (menu → Diagnostics) helps us resolve connectivity issues much faster. We respond within one business day.